Return and Refund Policy for Krayoco

Last Updated: January 4, 2024

1. Returns

At Krayoco, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 10 days from the date of delivery for a refund or exchange.

2. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

3. Initiating a Return

To initiate a return, please contact us via email at krayoco@gmail.com. Provide your order number, the item you want to return, and the reason for the return. We will provide you with instructions on how to proceed.

4. Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid shipping label.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
  • Rejected: If your return is rejected, we will provide a detailed explanation, and the item will be shipped back to you at your expense.

6. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us. If the item is no longer available, we will issue a refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

8. Non-Returnable Items

Certain items are non-returnable, including items, such as personalised or perishable goods.

9. Cancellations

If you need to cancel your order, please [contact us] as soon as possible. Once an order has been shipped, it cannot be canceled.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Krayoco
Email: krayoco@gmail.com