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Select an order to get help with items, shipping, return or refund problems, etc.

Order issues

You can use the search button at the top of Krayoco.com to look for items.

Describe what you’re looking for in the search bar to start your search. For example: ‘party dress,’ or ‘white denim shorts.’ Please use multiple descriptive terms to narrow down the results. For example, using ‘little black dress’ as a search term will generally produce more curated results compared to using just ‘dress.’

Search results are ordered by how relevant the items are to your search. You can use the ‘Sort by’ option to reorder your search results based on your preference.

For searches that you would like to track on desktop, you can click the orange ‘Save’ button to get notified when new items that fit your search are posted.

When you shop on Krayoco, if you have any questions about an item, please feel free to message us anytime.

Rest assured that you can shop confidently with Krayoco’s return and refund policy and Krayoco Purchase Protection Program.

Almost all items you bought on Krayoco are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

– Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
– Items specifically labeled as non-returnable.
– Customized items.
– Some free gifts.

In addition, under the Krayoco Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.

Once you click checkout and complete your payment, congratulations! You’ve just made a purchase on Krayoco. We will send you an email confirming the items in your order. You can also view your order information by going to ‘Your orders’ on your account page from Krayoco.com.

You may learn more about our policies here:

Here are some best practices to help ensure safe purchases on Krayoco.

Credit card safety
– Never give your full credit card number, tax identification number, or password in an email, Temu Message, or over the phone.
– Check your credit card statement regularly to track your spending and card activity.
– Keep track of your credit card: who is authorized to use it, and who has access to it.

Internet/computer safety
– Change your passwords on a regular basis. The more complex a password is, the better you’re protected.
– If you share your computer or device, sign out of any website accounts before letting others use it.

On Krayoco
– Learn how Krayoco’s return and refund policy can help you get a full refund on your item. Almost all items you bought on Krayoco are eligible for return and refund if you are not satisfied with them, with just a few exceptions: (1) Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set; (2) Items specifically labeled as non-returnable; (3) Customized items; (4) Some free gifts.
– Learn about Krayoco’s Purchase Protection Program, which offers you full refunds for any item(s) that do not arrive, arrive damaged, or are not as described.
– Keep your transactions on Krayoco. We can’t verify or assist with transactions made outside of Krayoco.
– If you receive a suspicious email claiming to be from Krayoco, please report it to our customer service.